A
TV ad, for BTs 24/7 Business service, showed Dragons' Den
presenter Peter Jones working late in his darkened office. Gremlins
(from the feature film of the same name) appeared from a lift and one
chewed through a cable whilst Jones wasn't looking. His computer
malfunctioned and as he went to try and fix it the Gremlins caused more
havoc with the electrics, cackling, photocopying themselves, swinging
from the ceiling fan and tampering with the mains. A voice-over at the
end stated Because you never know when an IT problem might strike, BT
offers all business customers 24/7 IT and communications support.
The ad was cleared by Clearcast with an ex-kids restriction, which meant
it should not be shown in or around programmes made for, or specifically
targeted at, children.
Eleven viewers challenged whether the scheduling restriction was
sufficient, and objected that the ad was unsuitable to be broadcast at
times when children might be watching, because they said their young
children had been frightened by the Gremlins and some had suffered from
nightmares as a result of seeing the ad.
ASA Assessment
Not upheld. No further action required.
The ASA acknowledged that the pointy teeth, green-grey skin, large ears
and goblinesque features of the Gremlins might scare very young
children. However, we noted that the Gremlins in the ad were shown
delighting in the creation of chaos in Peter Jones' office rather than
revelling in menacing him in any way. We considered that, overall, the
Gremlins' antics were likely to be seen as comedic rather than
threatening.
Whilst we acknowledged some parents were concerned their young children
had been scared by the Gremlins, we noted Clearcast had applied an
ex-kids restriction to the ad, which meant it could not be shown in or
around programmes made specifically for, or targeted at, children. Given
the overall light-hearted tone of the ad (which we considered was likely
to be apparent to all but the very young) we concluded that the timing
restriction was sufficient.
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